FAQ’s

What payment methods do you accept?

We accept Visa, MasterCard, Discover, Amex, PayPal & Amazon for online payments.

Does Radius Bike Shop ship Internationally?

Yes, we do ship Internationally to select destinations. The purchaser is responsible for any applicable Customs or Duty fees.

Is the ordering process secure?

Yes! Our Shopping Cart encrypts sensitive information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits. When users enter sensitive information via the web site, the information is protected on and off line. Radius Bike Shop follows PCI compliance guidelines

What shipping methods are available?

For your convenience we offer many options of USPS and FedEx delivery services.

What are your website shopping hours?

Our shopping cart is conveniently open all the time: 24/7/365. Orders are shipped quickly and efficiently.

What is your Return Policy?

View our Return Policy here.

How do I get my tracking number?

Once your order has shipped, you will receive an email to the address you have provided us within 24 hours with the tracking information. If you need more information on your order, please email us for assistance. Please be advised that for security reasons, we can only send email tracking information to the email address on file with your order.